Nell'ambito del secondo aggiornamento - dedicato ai temi del
Fan-engagement e 'dialogo strutturato'- del gruppo di lavoro governativo,
Football Expert Working Group(qui dettagli), è stata pubblicata la relazione
finale sulle misure messe in atto nel passato campionato da tutti i club della Premier League per
adeguarsi alle nuove direttive in materia di relazione con i tifosi(qui approfondimento e Video1,Video2).
Le nuove norme attive dalla stagione 2016/17 sono frutto del lavoro di
un tavolo condiviso attivo dal 2014 tra le rappresentative nazionali dei
supporters, Football Supporters Federation(FSF) e Supporters Direct UK(SDUK), i
club di riferimento e le istituzioni governative e sportive(qui dettagli) e che ha visto la partecipazione e i contributi di decine di associazioni di tifosi(Supporters trusts) del Regno Unito(qui dettagli).
Engagement at Premier League Clubs(LINK)
A Fan Focus
Group meets quarterly with the club’s General Manager and Supporter Liaison
Officer. They work in partnership on areas of interest (e.g. ticketing, travel
and matchday experience). Updates are published fortnightly by the Supporter
Liaison Officer, via a ‘Supporter Liaison’ section on the official club
four meetings are held each year, attended by the Chief Executive,
Communications Director and other senior staff. There are 17 supporters,
representing various supporter’s clubs and demographic categories, plus other
special interest groups. The last meeting was held in April, and minutes are
published in the Fans section of the official club website.
Executive and other key staff also attend meetings with regional supporter’s
clubs, ordinarily at a venue of their choosing. A supporter’s club meeting is
arranged quarterly, and in addition Supporters Clubs are offered to opportunity
to use the Amex Stadium for their own AGM.
committee is long-established and has met regularly with the club for over 10
years. There are five regular fan representatives, including one from the
Supporters Trust. Meetings are held on a bimonthly basis and are attended by
the club’s Chief Executive and Head of Football & Governance.
Group In partnership with the current fan representatives, the club has been
working to transition a recently established forum into a group with a broader
remit. The Supporters Ticket Forum was created in 2016 and the group’s 24 fan
representatives meet with senior club staff, including the Chief Executive, on
a bi-monthly basis. The last meeting was held in June, with minutes shared
among representatives. The Premier League expects to be updated on the expanded
terms of reference in the coming months.
Forum is a body of elected fans and senior club staff. Permanent members
include the Finance and Operations Director and the Head of Communications and
Public Affairs. Meetings are also attended periodically by the Chairman and
other directors. There are currently 18 elected supporter’s representatives.
meets three times per season to discuss and debate club matters. The club
promote the Fans’ Forum on its official website, where meeting minutes are also
also hold two formal meetings each season with CDSA, its disabled supporters’
CrystalPalace hold regular meetings with the
club’s Supporters Trust. Monthly catch-ups are scheduled, commonly between two
Trust representatives and the Club’s Chief Executive and Head of Customer
Service. Minutes of the larger meetings are published by the Trust.
also meet on an ad-hoc basis with other supporter’s clubs. In June 2017, the
club and Trust representatives discussing merging existing supporter groups
into a Fan Council. Details are currently being considered by all parties and
will be discussed in more detail at future meetings.
season the Forum meets with senior club staff on a monthly basis. There are
currently 16 places held by supporters, each elected to represent a cross
section of the fanbase. The club representatives are led by the Director of
Communications and Marketing, and the Chief Executive also attends meetings on
a regular basis.
minutes are posted on a dedicated section of the official club website. Updates
are also provided of other linked club initiatives, including the Junior Fans
Forum and the Fans Panel. http://www.evertonfc.com/content/fans/fans-forum
meets on a quarterly basis, and is attended by 16 fan representatives,
including at least three delegates from the Supporters Trust. Meetings are also
attended by the club’s Chief Executive and other senior staff. The independent
Supporter Liaison Officer also attends. Meeting summaries are published by the
club on its official website.
Quarterly committee meetings are attended by 24 fan representatives and
attended by the club Chief Executive, Legal Counsel and other senior staff.
Supporters are selected to represent different demographic and regional groups,
including a member of the Supporters Trust.
minutes are published by the Trust, and moving forward will also be placed on
the club’s official website.
committee consisted of 12 members, who represented the major constituencies of
the club’s fanbase. A minimum of three meetings were held each season, attended
by the Chief Executive, Communications Director and other senior staff. A
dedicated section on the official club website contained terms of reference,
contact details and an archive of meeting minutes.
2017, the club announced plans to introduce five fan forums, each consisting of
8 – 12 members, including a representative from the Supporters Trust.
will cover Ticket Prices, Ticket Availability, Stadium, Local Supporter
Engagement and Equality and Diversity.
official supporters club host branch and executive committee meetings at the
club’s Etihad Campus. Meetings are attended by the club’s Head of Supporter
Services. Other club staff are selected to reflect the topics on the agenda,
which is finalised by the supporter’s club representatives ahead of each
meeting. Minutes are produced by the supporter’s club.
meet with disabled supporters’ association and post updates on its website.
sessions are incorporated into a large scale annual club event, Cityzens
Weekend, held annually during the pre-season.
has pioneered an online community, Cityzens Voice, which provides a focal point
for domestic and international members and contains discussions boards. These
are used directly by the club to gather feedback on specific topics. Members
can also use Ciztyens Voice as a platform to raise subjects and invite
contributions from fellow members or club representatives. https://www.mancity.com/fans-and-community/cityzens
is attended by 14 fan representatives and senior club staff, including the Group
Managing Director, Venues, and Communications Directors. Fan representatives
are selected from applicants to reflect different categories of the fanbase.
Meetings are held quarterly and minutes are published on the official club
meet quarterly and includes 16 fan representatives, most of whom are randomly
drawn from applicants who meet the criteria for each category. Four groups have
permanent representation on the Forum, including the Supporters Trust and the
Disabled Supporters Association.
are represented by the Managing Director, Head of Marketing &
Communications and other senior staff members.
including detailed meeting minutes, are contained in a dedicated section of the
club’s official website.
forum is held at the club, and open for up to 500 fans to attend. The panel
includes the club’s Chairman, Vice-Chair, Managing Director and First Team
Manager. The event uses a Q&A format and is broadcast live by BBC Radio
Solent and by the club on its official YouTube channel. The next forum is
scheduled for October 2017.
have met with the Football Supporters Federation and their own club
representative at Premier League Structured Dialogue sessions, in order to
discuss the creation of a smaller fan council or focus group.
initiative will be discussed in more detail at October’s larger Q&A event.
The club meets on a bi-monthly basis with its disabled supporters’ association.
meet at least three times each year, and comprises 21 fan representatives and
club staff, including the Chief Executive.
on the Council are democratically elected and take up either general seats,
specialist seats, or one of the seats reserved for representatives of larger
promote the Council through a dedicated section on its official website. It
includes the terms of reference, latest news and meeting minutes.
City Supporters Society owns 21% of the club and therefore has a significant
say in how it is run. Elected supporters run the trust and make up the trust
board. There are 11 supporter members, each of whom serves for a maximum of two
years. They include a Supporter Director, who represents the trust at
publishes updates, including board meeting minutes, on its own website.
Information on the role of the trust is also published on the club’s official
hold a series of forums at Vicarage
Road (At Our Place) and on the road in various
areas of the south-east (At Your Place). They are open forums, always attended
by the club Chief Executive, that use a Q&A format. Records of attendees
are kept, and the club publishes summaries of larger meetings on its official
A forum of
15 volunteer supporters who meet with senior club management on a bi-monthly
basis. Watford Enables Watford Enables, the disabled supporters’ association,
meet with the senior club management on a quarterly basis. Meeting minutes are published
on the group’s website. http://www.wfcenables.co.uk/
Assembly meets with senior club staff, including the Chief Executive, on a
quarterly basis. An average of 30 – 40 fans attend each session, drawn from a
list of interested supporters that represent different categories of fans.
representative co-chairs the group alongside the Director of Communications,
and assists with recruitment and selection of new members.
assembly has been added to canvass the views of younger fans, aged between 14 –
18. The club promotes the work of the Assembly, and publish meeting minutes, in
a dedicated section if its official website. https://www.wba.co.uk/club/fans/albion-assembly2/
Supporter Advisory Board
meets two or three times each year and is attended by the club’s Vice Chair and
other senior staff members. There are 25 places for supporters, and an
independent panel reviews new applicants each season to ensure the board is
Supporters Advisory Board with 16 members meets with the club, using similar
terms of reference.
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